Thank you for shopping with PCDIY. We appreciate your business and will try our very best to make your shopping experience with us a pleasant one.

To avoid any misunderstandings please read our Conditions of Use and Shipping & Returns policies prior to making your purchase online or just drop us an email. We will be glad to answer any questions you have.


WARRANTY FOR MONITORS, PRINTERS, NETWORK & NOTEBOOKS
Please note that most of the above listed items carries a manufacturer warranty. Please check warranty card, product manual of item or manufacturer web site for warranty details.

Please understand that because PCDIY is not an authorised service centre, we are unable to perform warranty on those items. We still have to send items back to manufacturer.

It is therefore quicker for you to deal directly with the manufacturer. Also note that most manufacturers provides pickup and delivery service in major metropolitan areas.


WARRANTY @ PCDIY
All items purchased from PCDIY carries a 1 Year Return To Base warranty, unless specified otherwise or additional warranty is purchased or manufacturer provides additional warranty.

Please note that you will be responsible for shipping item back to us. If item is faulty and when warranty is completed, PCDIY will ship item back to you.


ADDITIONAL MANUFACTURER WARRANTY
Note that some items do carry additional warranty from manufacturer and PCDIY will cover 1 year of the warranty.

Please contact manufacturer after 1 year of purchase. However, PCDIY will be able to assist you to send item back for warranty. You will be responsible for postage both ways and/or any possible service charges.


WARRANTY IN 3 SIMPLE STEPS
For all online purchases, please contact us and request for a warranty authorisation before sending any items back to us for warranty.

1. EMAIL us at websales@pcdiy.com.au and include the following information:
- Subject: WARRANTY REQUEST
- Invoice No.:
- Your Name:
- Contact No.:
- Description: "Please describe issue in detail"

2. RA NUMBER issued.
- We will issue you with a RA number once warranty is accepted.
- Please quote this RA number for any future correspondence.

3. PACK & SEND
- Please pack item in safe packaging (we are not responsible to any damages caused during transit)
- Send item back to us.
- Address will be provided when we issue you a RA number.